Refund & Payment Policy
Last Updated: March 2026.
Binding operational protocols governing project settlements, SaaS licensing refunds, and financial dispute mandates.
01. Custom Services & Development Payments
Prior to commencing any custom engineering, application architecture, or specific service deployment, MAB TECH guarantees the provision of a comprehensive project overview, exact structural timelines, and a fully itemized estimation of fees.
To initialize the architectural development phase, a strict, non-refundable 10% advance payment is absolutely mandated to secure infrastructural resources.
The remaining financial balance is dynamically structured contingent upon the total project scope. Settlement can be executed progressively as specific, predefined developmental milestones are reached, or via a split configuration (e.g., 50% required at the project midpoint, with the final operational balance due immediately upon project completion and explicit client approval of the deployment).
02. Software Products & SaaS Licensing
Standalone Products & Active Licenses
For our proprietary standalone digital products and Software as a Service (SaaS) network access, financial refunds are subject to a rigorous evaluation matrix. Refunds are only applicable if officially requested within three (3) days of the order completion, AND strictly provided that the software logic or license has not yet been activated.
License Activation Protocol: A license is deemed irrevocably "Activated" the exact moment a user opens, initializes, or logs into the software tool for the first time. If the tool is never executed or accessed, the license remains systematically inactive.
We highly encourage all prospective clients and users to initiate contact with our technical support matrix to request detailed operational information, or to request a trial evaluation prior to purchasing. This ensures the digital product perfectly aligns with your specific infrastructural requirements before capital is deployed.
03. Strict Dispute & Chargeback Policy
To maintain the integrity of our financial network, clients must immediately contact our direct support team to request a valid refund evaluation through authorized channels.
The unauthorized filing of a payment dispute or chargeback via your financial institution, bank, or merchant provider without prior coordination with MAB TECH is strictly prohibited. Such actions intrinsically damage our merchant standing, disrupt operational networks, and violate the core of our financial agreements.
Penalty Mandate
If a user bypasses our standard resolution protocol and files a hostile financial dispute or chargeback, MAB TECH reserves the absolute, irrevocable right to immediately revoke, cancel, and terminate all active software licenses, SaaS access nodes, and developmental assets associated with that entity across our entire global ecosystem. Furthermore, any underlying refund request will be permanently denied and legally voided.
For valid refund requests, technical trial inquiries, or further clarification regarding our payment architecture, please direct your communications to our official support hub:
Initialize Support Ticket